Frequently Asked Questions
Everything you need to know about your Sylvanian Store Keepers experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region, while express options are available at checkout for 1-2 day delivery.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your package's journey in real-time.